
SOCIAL MEDIA POLICY
The Lennox Practice welcomes comments and suggestions from our patients. These are welcomed via letters addressed to the Practice Manager Susan Haig.
We ask that patients do not use social media sites such as Facebook, Tik Tok or X to comment on the Practice or members of its staff.
If you have any feedback about our services please direct to the Practice Manager as above. The Practice always investigates any complaints and responds to them.
The Partners reserve the right to remove any patients from the surgery list and report them to the appropriate social networking site if they have been found to have made a libellous statements or defamatory comments about the surgery or staff, under the new Scots law of defamation 2021
The legal definition of defamation is :
Any intentionally false communication, either written or spoken that can harm a persons reputation, decreases their respect, regard or confidence in which a person is held, or includes disparaging, hostile or disagreeable opinions or feelings against a person.
Any correspondence between the practice and the patient should not be shared on social media either.
ETHICAL SOCIAL NETWORKING
The GMC’S guidance ; Doctors that use social media sites should never be used to discuss individual patients or their care and if a GP is contacted by a patient through their private profile for medical advice will nne asked to direct their query to the surgery.
Thank you for your help in this matter.